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Terms

Please note that all health foods and supplements - including protein and other foods, herbal and nutraceutical supplements - sold by Dr Alex's Science-Sense Health Store Ltd are sold as 'Dietary Supplements' and/or 'Nutritional Supplements' and/or 'Functional Foods'. They are not medicines or drugs. They do not prevent, diagnose, restore, correct or modify any physiological condition or function in human beings, will not treat diseases, and are not medicines.

If you are under medical supervision, are taking medications, or have a diagnosed or suspected medical condition, consult a doctor before use of any of our products.

If you have an allergy to any of the ingredients listed in the ingredients section of the product label, do not use (in the case of external use products), and do not ingest, inhale or touch (for food/supplements) the contents of the product. Please note: we do not list all ingredients in a product on the website, so please check the label on the product you have purchased on receipt of the goods. Should you transpire to have an allergy to any ingredient, you may return the product unopened for a full refund. ***Discontinue & immediately consult a doctor if any adverse reactions occur.***

Unless marketed specifically as a product suitable for children, we advise that our products are not suitable for use by persons under the age of 18 years. Pregnant or lactating mothers should seek the advice of a health practitioner before using any of the products. Products which support male hormone production are for men over 18 years old with normal maturity for their age.

No product is to be taken by persons with a diagnosed eating disorder, impaired liver or kidney function, without the specific authorisation of their Family Doctor/GP/Medical Specialist.

Our products are not a substitute for a varied balanced diet.

Do not exceed the stated serving allowance or dose.

Should your doctor not have the requisite knowledge to determine your suitability to take any product that we sell, please contact us, and Dr Alex Concorde will provide your doctor with research and links to reputable online resources from which they can reach their determination as to your suitability.

Please note that any guidance you receive via contact with our Customer Support Centre does not constitute a professional consultation; should you require a specialist consultation with Dr Alex Concorde or any of our other qualified doctors, please enquire as to the availability of clinic or e-clinic appointments. Please note also that Dr Concorde will not provide consultations to customers who are not already actively in contact with their own medical doctor regards the problem that they are presenting with.... which, for the avoidance of any ambiguity, taken together all means that we do not provide any support, guidance or services whatsoever that serve to bypass normal routes for medical consultation. ***This is because it is essential that you consult a doctor without delay at the outset of any physical or psychological problem that you are encountering, and/or at any point when, for an existing medical problem, your symptoms change, or your condition worsens, and/or when considering taking anything new, and/or when considering commencing new activity.***

Dr Alex Concorde & Dr Alex's Science-Sense Health Store are fully committed to the responsibilisation of Natural Health Practices, including in providing support for the self-selection of appropriate and potentially valuable health foods and dietary supplements by Consumers. The principal way in which we support Consumers in their choices, is by offering products we view as potentially valuable and beneficial, with as much information as is appropriate... and by seeking to limit unrealistic or unscientific expectations of the possible benefits of dietary and nutritional supplementation.

Please note that some of our products are for external use only. These are clearly marked as such on the labels, so again we advise of the importance of reading the product labels carefully.

If there is anything on a product label that you do not understand, it is essential that you contact us first for an explanation of the meaning of the information provided - BEFORE using the product.

We seek to support you and your healthful choices to the best of our ability and hope that we can serve you in a way that you find helpful. If we do not meet your service expectations at any time, please contact us, and we will immediately seek to address your concerns.

Thank you for your engagement and your custom.